How to respond to the rudeness of employees and superiors

2024 Author: Miguel Ramacey | [email protected]. Last modified: 2023-12-17 06:11

Today, many employers, presenting a list of requirements for potential employees, indicate in the vacancy, among other things, such a cute fad as stress resistance. From this it is quite possible to conclude that your nerves will be shattered at this job. In any case, they will try to do it. And they start checking for mental stability already at the first interview: they ask incorrect questions, throw rude phrases, raise their tone of voice, etc. And you have to endure, dodge, stay cool, because work is something

needed. And it's good if after such an interview and accepting you for a job, the stress will end.

But it doesn't always happen. It happens that colleagues begin to dislike a newcomer and try to survive in one way or another from a newly received job. If a new employee is not used to reaching into his pocket for a word, then he knows how to respond to rudeness. But what about a person who is by nature delicate and sensitive and simply lost when he is "poisoned"? ATsuch moments he even forgets his name, not to mention giving a decent answer to rudeness. All words literally fly out of my head, and "epiphany" comes after the "persecution" is temporarily over. It is at this moment that smart thoughts begin to rush through the brain. Scrolling through the current situation a million times in his mind, a person suddenly begins to find a lot of options on how to respond to rudeness, and he is very sorry that he cannot do anything with his “stupor” during the attacks. As the saying goes, “a smart idea comes after.”

But you need to stand up for yourself somehow. You can't let anyone morally

mock yourself. In cases where a person does not know how to respond to rudeness in the same vein, psychologists recommend resorting to the technique of so-called assertive behavior. This method is considered one of the best, and most importantly, simple to resolve almost any conflict situations. Its essence lies in the fact that a person who is constantly attacked, while maintaining a completely calm, calm and even indifferent appearance, must agree with all statements addressed to him. No need to show any aggression, even if you are shouted at. For example, you are angrily accused of not following through on a plan. You, without showing any emotions, indifferently agree, they say, yes, it's my fault, I didn't fulfill the plan. An opponent who expects a completely different reaction gets a real "pattern break" and does not find what to answer. With each new accusation, simply agree, word for word, saying out loud what you arereproach. Sooner or later, but the interlocutor will get tired of talking with a “broken record”, and he will fall behind.

Now you know how to respond to the rudeness of employees who do not like you. But with the immediate supervisor you need to be a little more careful, although you should not be afraid of him. Let him scream, make noise and throw documents at you - your equanimity will moderate his ardor. And when he finally gets tired of his own screams, in a calm and confident tone, ask him not to talk to you like that again. In no case do not make excuses, but simply invite the boss to now say the same thing, but calmly and balancedly, without excessive emotions. If the director began to scold you in front of the team, tell him: “Semyon Semenovich, as far as I understand, this issue concerns only my person and you. Why don't we discuss it face to face? In this way, you will not lose your face or the respect of your superiors.