People must learn to hear each other, accept the position of the other and be able to negotiate. Otherwise, human life will turn into an endless stream of quarrels and conflicts. Of course, they occur in any family, society, but you need to learn how to effectively resolve controversial issues through dialogue in order to reach a compromise. A solution that suits both sides of the conflict is the result of the art of negotiation. It is sometimes more difficult to come to a compromise than to solve the problem unilaterally. It is a vicious circle that exacerbates the effect of the crisis rather than removing the cause.
The Art of Negotiation
From an early age, a person has to get into conflict situations. Already during children's games in the yard, he realizes that not all peers think like him, and the point of view on the same actions is different. Soon comes the realization thatcontroversial situations are best resolved calmly. In this article, we will look at a few rules on how to negotiate with people diplomatically, without offending others and without humiliating yourself.
What unites politicians, businessmen, successful people and artists? It is the ability to speak clearly and persuasively. It can be seen that not a single journalist could put one of them in an awkward position with his piquant questions, they always carefully get out of the situation and turn out to be “winners”. The trump card of their victories is the right words, metaphors, emotions, phrases and gestures. This is a mastery of psychological techniques and words. The ability to negotiate is an art that needs to be mastered. Therefore, public people are excellent diplomats, they easily find an approach to any person, are able to build a constructive dialogue, and easily resolve disagreements that have arisen. The average person has a lot to learn from them.
Compromise
Disputes and conflict situations arise everywhere: at school, at work, in the family, on the street, at the institute and in various public places. And how effectively the dispute is resolved, the authority in the eyes of others will increase so much. What does "effective art of negotiation" mean? By definition, this is a successful result of negotiations between two or three parties, during which a compromise is found. In turn, a compromise is a voluntary and mutual concession of all participants in the conflict on a benevolent note. The phrase "negotiate" implies a mutually beneficialsolution. And if it is found, it means that people have come to a mutually beneficial option, that is, they have agreed.
Understand, hear, listen and insist
Surely many leaders, sitting at the negotiating table, sincerely want to find a solution that suits everyone. But attempts fail, because in the first minutes it becomes clear that it is simply impossible to agree. And, unfortunately, they do not try to resume the dialogue again.
How to master the art of negotiation? The rules that are developed by experts will help you get out of any situation. Persistence, patience, self-control and focus on what matters most are fundamental factors on the path to compromise.
A good example is politicians or big businessmen who have been negotiating for years with partners or competitors. Most often, negotiations end on a positive note.
The path to success
For a successful dialogue, all participants of the round table must:
- listen carefully to the interlocutor without interrupting, even if his arguments are absurd;
- show respect for the interlocutor;
- avoid aggression, pressure, perseverance towards the opponent;
- celebrate merit and achievements;
- speak calmly, confidently without emotions, operate with arguments, facts, provide evidence;
- come to a diplomatic compromise.
This is the art of negotiation, the rules of correct communication will always come in handy in life.
Of course, it is impossible to list all the nuances, there is a special science in this regard - social science. These are just the basics without which effective negotiations will not take place.
The art of negotiating in the form of a poster
Many people are frustrated by a fight with a friend. What to do in such situations? How next time to achieve mutual understanding, avoiding conflict? In this case, experts recommend developing their own rule "The Art of Negotiation", a poster in this matter will be a good tool. Everyone saw a cartoon about Carlson, who called himself "the tamer of the housekeeper." He was able to win over the most harmful Freken Bok. Sometimes it is useful to imagine yourself in the form of this hero and write a memo for communicating with any person. Remember the bitter resentment, explain to yourself why this resentment arose. The main thing is to be honest, because no one is offended by bad weather or a stone that they stumbled over. You need to create your own recipe for avoiding resentment.
- What prevents you from understanding a person?
- What feelings are neutral?
- What helps you understand others?
Thus, the art of negotiation will become more clear. A poster hung in the room will help in this matter.
Communication process
Communication is an integral part of the successful functioning of many professions, the specifics of which is to communicate with people. Uniqueness lies in the ability to listen, understand others and perceivereceived information. The purpose of communication is the relative balance of the parties, in which their goals, thoughts, interests are defended, but as a result of which the parties come to a certain agreement. In fact, you can always negotiate with everyone - with the seller, buyer, employee, partner, boss. Why is the ability to negotiate called art? The fact is that in ordinary life not all people write poetry, play the piano, draw, dance or sing. Talent is inherent in every person, for some it is more pronounced, for others it is weaker. And the possibility of development allows you to improve the makings and become a true professional in your field. Not everyone is given the art of negotiating, the rules of mutual consent will allow you to develop this quality in yourself. Certain methods, courses, trainings will be an excellent "tutorial".
The Art of Diplomacy
Valuable diplomacy skills are needed everywhere. Any manager or manager should master this art to perfection. This does not mean that other employees do not need this quality. The art of negotiating diplomatically is highly valued in our time. The ability to conduct the right dialogue with employees, suppliers, exporters, consumers is necessary in any job. By understanding this mechanism and putting it into practice, you can take a leading position.
Unfortunately, in difficult situations, a person either gives up immediately or attacks the opponent. Such is the peculiarity of people - without thinking, to do things. In order not to complicate the situation, good preparation is necessary,which begins with the question “What do I want to achieve as a result, what do I strive for?”. After determining the goal, it is necessary to conduct an analysis and comparison, then correct the judgment and plans for the future, and again be in “combat readiness”. This is the art of negotiation. Social science as an academic subject, which has brought together many social sciences, will teach you to improvise when there is absolutely no time for preparation.
A typical example
For example, an experienced employee decided to quit, motivating his resignation by the fact that he was no longer satisfied with his work schedule and wages. An unexpected statement needs to be urgently responded to, but in such a way that the interests of the manager are observed, because you don’t want to lose a valuable employee. It can take a lot of time and money to search for and train a new one, but the arguments of the outgoing one are also understandable. How to act in this situation and not make a mistake? The art of negotiation will teach this.
If the boss is unable to find a solution in such a simple situation, then he is unlikely to cope with complex tasks. Most likely, a short-sighted manager will not stop an employee and try to find a solution. But it is precisely a compromise in this situation that can be most beneficial for both parties. And there are many such examples. What is the purpose of the negotiation process? Let's try to figure it out.
Agreement process
The first thing that happens in such a situation is a clash of interests. Personal interests are known. But in order to objectively assess the situation, you need to correctly prioritize, and makeit's pretty simple. It all depends on the task that the person has set for himself, what goal does he pursue, how much does he need? In addition, it is necessary to understand the interests of the opponent, otherwise a compromise cannot be reached. If the motive of the opposite side is not clear, and interests are hidden, a simple way is to visually switch places, imagine yourself in the place of the interlocutor and think about what problems he might have had, what worries him, and so on. And after talking with mutual friends, you can understand the situation as a whole, get additional information that will help you make the right decision.
All of the above helps to understand how to negotiate correctly, get out of difficult situations and find a compromise diplomatically.
